At Goshorn Inc, we pride ourselves in the excellent customer service we provide. We invite you to take a look at what our Northern Virginia customers are saying about us. After reading our testimonials about our heating and air conditioning products and services, you’ll see why our customers choose Goshorn Inc as their heating and air conditioning resource.
If you have had a good experience with our business, please feel free to add your own testimonial as well. Thank you for visiting us today at Goshorn Inc.
“Dear Mrs. Goshorn, Thank you so much for your prompt and efficient service! It seems your company always goes the extra mile to help!! We are enjoying our “Trane” and find it very comfortable. Your staff of Leonard and Jim were a joy to work with. I especially want to thank Ted and Jim for my dryer vent. I appreciate them so much; every time I do the laundry. Great staff!! Great company!”
“Dear Ted: After approximately two months of usage I want to let you know my impression of the Trane XL1400 unit that your firm installed at my home. We have had the opportunity to use the unit for both heat and air conditioning and have been extremely impressed with the unit in both modes in terms of the way it operates, its’ efficiency and quietness. Having endured a competitor’s heat pump for the past eleven years, it was a foreign concept to think of a heat pump that actually produces warm air without the aid of resistive heat! The XL1400 unit appears to be a solid unit and I feel a good value for the Money. Regarding the professionalism of our firm, you rapidly made a service call when I indicated we were having difficulties with the old unit. I was impressed with the way you lashed together the old unit to provide heat until the new one could be installed and the rapidity with which you could acquire and install the new one.”
“Ted, I wanted to write you a quick note regarding the installation of the new Trane Heat Pump that all the guys put in my home Tuesday, 10/26. Tom’s professionalism was beyond reproach!! He stayed and completed a rather difficult task. Being a business owner myself, I was impressed by the way he approached the job and finished so efficiently!! By the way, I LOVE the new system. I will recommend your company to all who want to hear what a good job I received. Again, thank you and your crew. Sincerely,”
“We wanted to write a quick note to let you know how pleased we are with the efficient and economical performance of our new heat pumps. The additional cold air returns you recommended have made our house much more comfortable. Thanks for your excellent service.”
“Dear Ted: I would like to thank you for being able to install my replacement Heat Pump on the weekend of February 5, 2000. Otherwise, I would have had to wait until March 14. That would have cost me at least another $100 in heating bills as I was running on backup electric heat. I was truly impressed by your genuine friendliness and professionalism as well as the professionalism of your crew. You delivered what you promised. That is getting rarer every day. It is refreshing to see that a company is interested in more than making a quick buck these days. Should I need any further work done, I will not hesitate to call! Sincerely,”
“Dear Mrs. Goshorn, We appreciated your rapid response when “Spring” weather suddenly was 96 degrees and our cooling system was not working. You got Tom out to us for an estimate and plenty of options to consider. All of the staff were sincere, considerate and hard working. We felt very comfortable with them in out home. We are very happy with our new Trane system and the upgrades to our air return ducts. Taking your suggestion to install a high efficiency air filter system as well as having our ducts cleaned made a big difference in our indoor air quality. We feel confident we will have long years of comfort from this new system and when service is needed we will definitely give you a call. We will recommend your company to anyone looking for this kind of service; you get an A+ from us! Sincerely,”
“From the moment we called to ask about a Trane unit to present- everyone at Goshorn Inc did everything they could to educate us giving us the info we needed to make our choice. Catherine and her husband personally stopped by to show us how to use the new thermostat and even brought us a thank you gift. In this day and age of high tech automated everything- it was so nice to have a real person answer the phone and know what they were doing. My husband and I are very satisfied that we bought Trane from Goshorn Inc. They sell a great product and follow through with fantastic service! I can?t say enough good things about the Goshorns. If anyone were to ask about a heating and cooling system I would tell them to go the best, Trane and if asked who to go to for installation, definitely Goshorn Inc.!!!”
“Dear Ted: As a business owner, I always enjoy receiving a compliment letter from work well done. I would like to extend a more than warranted compliment to you and your staff for the recent installation of my new heat pump. To begin with, I value my time with much importance, and I would like to commend you on both your timely visit, as well as the timely arrival of your installation staff. Nothing is more annoying than waiting around for hours waiting for a contractor to show up. Both scheduled appointments were actually a pleasant experience. Second, I found your staff to be very professional, courteous, and knowledgeable of the products you had sold me. It is hard to find strong staff members that can represent one’s company in the field with as much pride as a business owner. By the time they left, my confidence only increased that my purchase from Goshorn was a correct decision, and I did not feel taken advantage of.”
“It was our luck to choose GOSHORN, INC. Company and it is without any reservation that we highly recommend the Company and their highly trained staff. Everyone we dealt with, was polite, very professional and answered all questions without hesitation. Sincerely,”
“I would like to express my extreme satisfaction with the service provided by your company following the failure of my home AC unit. I knew I had made the right choice when Ted returned my call within 30 minutes on Labor Day and offered to survey the damage within the hour. As promised, Ted arrived shortly after our conversation and quickly determined that my system failure was due to a lightening surge and the unit would need to be replaced. I also appreciated Ted’s honesty and professional opinion regarding system replacement and valuable system enhancements. I was very impressed when the team showed up the very next day to replace my system. The gentlemen that arrived were technically competent and displayed a good mixture of professionalism and personality. They took time to answer my numerous questions and never hesitated to explain every step in the process. They even finished the job by taking away my old system, leaving me nothing to do but enjoy the comfort of my new system.”
“Thank you for the outstanding service. We appreciate how quickly you responded to our call for a new heat pump system. You provided us with many options to choose from and helped us make the right decision to serve our needs. The final job was impeccable — wires were secured neatly and the job site was left clean. Your courteous staff made doing business a pleasure. We are happy that we chose Goshorn as our service provider, and we are pleased to recommend your company with complete confidence. Thanks again. “
“To Everyone at Goshorn, As we write this, our house is a cool seventy-eight degrees. Our son was able to take a warm bath instead of a tepid bath to cool off. This morning, I awoke to find my niece cuddled with blankets instead of cold packs! Thank you, thank you, thank you, for our new air conditioning system and everything you did to make it possible for us. Thank you for working with us on the financial aspect, for taking time at eight pm the night before a holiday to give us an estimate and for your effort in rushing the whole project when it became a health issue rather than a comfort issue. We are truly grateful to you; we appreciate your hard work, dedication, effort, and persistence. We will sing your praises to everyone and anyone who will listen! God bless,”
“Dear Mr. and Mrs. Goshorn, WOW!!! We love our new Trane System that Mike, Bob and Tracy installed last month. You don’t realize how cool 72 degrees is until it’s in the 90’s. We are completely satisfied with your company’s work. Please know that they did a fantastic job for us and showed respect for my home and me. Actually, they gave us the “red carpet” treatment. Thank you for a job well done”
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